# Diagnosis and Trip Fees

The amounts that shows on an invoice for a diagnosis or resident no show.

This article outlines the **standard fees that may apply to different job types and service scenarios** on the Lula platform. These fees help cover time, travel, and diagnostic work when a job cannot proceed as originally planned or when an on-site evaluation is required.

All applicable fees are shown in advance where possible, and many diagnostic fees are **waived if the associated quote is approved**. Reviewing this information helps set clear expectations before accepting or completing a job.

## Fee Breakdown

|     |     |     |
| --- | --- | --- |
| Fee Type | Amount | Notes |
| Trip Fee | $75 | Applied for resident no-shows, inability to access the home, or when work cannot be completed for reasons outside the Pro’s control |
| Unlicensed Diagnosis Fee | $75 | Applies to handyman, drywall, decks, and similar services. Waived if the quote is approved |
| Licensed Diagnosis Fee | $99 | Applies to HVAC, plumbing, electrical, and similar licensed trades. Waived if the quote is approved |
| Appliance Diagnosis Fee | $125 per appliance | Appliances often require disassembly. Waived if the quote is approved |
| Roofing Diagnostic Fee | $195 per roof | Roofs are usually intensive quotes. We also include full satellite reports on all roof replacements. Waived if the quote is approved |

## Diagnostic Fees When a Quote Is Approved

A diagnostic fee is charged for any completed diagnosis, quote, or repair. If the customer approves the quote and the work proceeds, the diagnostic fee is **waived and applied toward the total cost of the repair**.