Pro FAQs | Lula's Help Center
Pro FAQs
Answers to commonly asked questions by Lula Providers
Flat Rate Jobs
- About Flat Rate Pricing
- How Flat Rate Pricing Works (Pro Experience)
- How Flat Rate Pricing Works (New Model)
- When do I use add-ons for Flat Rate Catalog jobs?
- What materials do I need to get myself, and what does Lula procure?
- What is a custom service, and when do I use it?
- What do I do if I can’t find the right Flat Rate Catalog service listed?
- What is the difference between flat price jobs and Flat-rate handyman jobs?
- Tips for Success!
NEW FEATURE NTE Increases/On-Site Approvals
- The Difference Between Small and Large NTE Increases
- What is an NTE?
- Requesting an NTE Increase in the Lula App
- What Happens if I exceed the NTE without approval?
About Lula
Provider Account Questions
- How do I add employees to my account?
- I can't access my account
- How do I update my general liability policy, professional licensing or other documents?
- How do I edit my services?
- When will I receive my 1099?
- How to Update Service Areas
- How to Refer Pros
- Which services require a license?
- What if my business name or EIN changes?
- Why is a W9 Required?
Pro App
- Provider-Priced Jobs
- How do I add photos to the job?
- How do I change my hourly rates?
- Why am I not receiving jobs?
- How do I submit a quote?
- Quoting Best Practices
- How do I claim a job?
- How to Download the App
- Scheduling an Approved Quote
- Scheduling a Go-back
- How to Use the Lula App
Payment Questions
- When will I receive my payment?
- How can I check the status of a payment?
- How do I get reimbursed for parts?
- Why is my payment less than I quoted?
- How do I add or change my bank account information?
- What is the pay structure if I only diagnose the issue but don’t complete the repair?
- Why didn't I get paid my emergency rate?
- Types of Fees
- Payment Dispute
- Payment is incorrect
- Do I Get Paid for Drive Time?
- Why didn't I get paid my emergency rate?
Job Workflows & Expectations
- Resident No-Shows & Access Issues
- How to Reschedule a Job
- What do I do if the resident is not answering/not home?
- Service Level Agreement (SLA) & Workmanship Warranty