# Pro FAQs

Answers to commonly asked questions by Lula Providers

## Flat Rate Jobs

- [About Flat Rate Pricing](https://help.lula.life/en/articles/13322707-about-flat-rate-pricing)
- [How Flat Rate Pricing Works (Pro Experience)](https://help.lula.life/en/articles/14191473-how-flat-rate-pricing-works-pro-experience)
- [How Flat Rate Pricing Works (New Model)](https://help.lula.life/en/articles/13852935-how-flat-rate-pricing-works-new-model)
- [When do I use add-ons for Flat Rate Catalog jobs?](https://help.lula.life/en/articles/15603841-when-do-i-use-add-ons-for-flat-rate-catalog-jobs)
- [What materials do I need to get myself, and what does Lula procure?](https://help.lula.life/en/articles/15603908-what-materials-do-i-need-to-get-myself-and-what-does-lula-procure)
- [What is a custom service, and when do I use it?](https://help.lula.life/en/articles/15603958-what-is-a-custom-service-and-when-do-i-use-it)
- [What do I do if I can’t find the right Flat Rate Catalog service listed?](https://help.lula.life/en/articles/15603973-what-do-i-do-if-i-can-t-find-the-right-flat-rate-catalog-service-listed)
- [What is the difference between flat price jobs and Flat-rate handyman jobs?](https://help.lula.life/en/articles/15603995-what-is-the-difference-between-flat-price-jobs-and-flat-rate-handyman-jobs)
- [Tips for Success!](https://help.lula.life/en/articles/15851096-tips-for-success)

## NEW FEATURE NTE Increases/On-Site Approvals

- [The Difference Between Small and Large NTE Increases](https://help.lula.life/en/articles/12218172-the-difference-between-small-and-large-nte-increases)
- [What is an NTE?](https://help.lula.life/en/articles/12218697-what-is-an-nte)
- [Requesting an NTE Increase in the Lula App](https://help.lula.life/en/articles/12191371-requesting-an-nte-increase-in-the-lula-app)
- [What Happens if I exceed the NTE without approval?](https://help.lula.life/en/articles/13720017-what-happens-if-i-exceed-the-nte-without-approval)

## About Lula

- [Markets and Service Locations](https://help.lula.life/en/articles/11817105-markets-and-service-locations)
- [Lula Location](https://help.lula.life/en/articles/11643145-lula-location)
- [Insurance Requirements](https://help.lula.life/en/articles/11817159-insurance-requirements)

## Provider Account Questions

- [How do I add employees to my account?](https://help.lula.life/en/articles/11604724-how-do-i-add-employees-to-my-account)
- [I can't access my account](https://help.lula.life/en/articles/11604947-i-can-t-access-my-account)
- [How do I update my general liability policy, professional licensing or other documents?](https://help.lula.life/en/articles/11604954-how-do-i-update-my-general-liability-policy-professional-licensing-or-other-documents)
- [How do I edit my services?](https://help.lula.life/en/articles/11604679-how-do-i-edit-my-services)
- [When will I receive my 1099?](https://help.lula.life/en/articles/11604979-when-will-i-receive-my-1099)
- [How to Update Service Areas](https://help.lula.life/en/articles/11758021-how-to-update-service-areas)
- [How to Refer Pros](https://help.lula.life/en/articles/11817130-how-to-refer-pros)
- [Which services require a license?](https://help.lula.life/en/articles/11833757-which-services-require-a-license)
- [What if my business name or EIN changes?](https://help.lula.life/en/articles/11833869-what-if-my-business-name-or-ein-changes)
- [Why is a W9 Required?](https://help.lula.life/en/articles/13225929-why-is-a-w9-required)

## Pro App

- [Provider-Priced Jobs](https://help.lula.life/en/articles/12608741-provider-priced-jobs)
- [How do I add photos to the job?](https://help.lula.life/en/articles/11604203-how-do-i-add-photos-to-the-job)
- [How do I change my hourly rates?](https://help.lula.life/en/articles/11604843-how-do-i-change-my-hourly-rates)
- [Why am I not receiving jobs?](https://help.lula.life/en/articles/11604928-why-am-i-not-receiving-jobs)
- [How do I submit a quote?](https://help.lula.life/en/articles/11594783-how-do-i-submit-a-quote)
- [Quoting Best Practices](https://help.lula.life/en/articles/11643200-quoting-best-practices)
- [How do I claim a job?](https://help.lula.life/en/articles/11788030-how-do-i-claim-a-job)
- [How to Download the App](https://help.lula.life/en/articles/12099082-how-to-download-the-app)
- [Scheduling an Approved Quote](https://help.lula.life/en/articles/12143000-scheduling-an-approved-quote)
- [Scheduling a Go-back](https://help.lula.life/en/articles/12150463-scheduling-a-go-back)
- [How to Use the Lula App](https://help.lula.life/en/articles/12418753-how-to-use-the-lula-app)

## Payment Questions

- [When will I receive my payment?](https://help.lula.life/en/articles/11594740-when-will-i-receive-my-payment)
- [How can I check the status of a payment?](https://help.lula.life/en/articles/11605055-how-can-i-check-the-status-of-a-payment)
- [How do I get reimbursed for parts?](https://help.lula.life/en/articles/11604740-how-do-i-get-reimbursed-for-parts)
- [Why is my payment less than I quoted?](https://help.lula.life/en/articles/11604747-why-is-my-payment-less-than-i-quoted)
- [How do I add or change my bank account information?](https://help.lula.life/en/articles/11594806-how-do-i-add-or-change-my-bank-account-information)
- [What is the pay structure if I only diagnose the issue but don’t complete the repair?](https://help.lula.life/en/articles/11605019-what-is-the-pay-structure-if-i-only-diagnose-the-issue-but-don-t-complete-the-repair)
- [Why didn't I get paid my emergency rate?](https://help.lula.life/en/articles/11604894-why-didn-t-i-get-paid-my-emergency-rate)
- [Types of Fees](https://help.lula.life/en/articles/12162231-types-of-fees)
- [Payment Dispute](https://help.lula.life/en/articles/12161689-payment-dispute)
- [Payment is incorrect](https://help.lula.life/en/articles/11594704-payment-is-incorrect)
- [Do I Get Paid for Drive Time?](https://help.lula.life/en/articles/13719919-do-i-get-paid-for-drive-time)
- [Why didn't I get paid my emergency rate?](https://help.lula.life/en/articles/13943243-why-didn-t-i-get-paid-my-emergency-rate)

## Job Workflows & Expectations

- [Resident No-Shows & Access Issues](https://help.lula.life/en/articles/13142228-resident-no-shows-access-issues)
- [How to Reschedule a Job](https://help.lula.life/en/articles/11817244-how-to-reschedule-a-job)
- [What do I do if the resident is not answering/not home?](https://help.lula.life/en/articles/11594850-what-do-i-do-if-the-resident-is-not-answering-not-home)
- [Service Level Agreement (SLA) & Workmanship Warranty](https://help.lula.life/en/articles/13705691-service-level-agreement-sla-workmanship-warranty)

## Pro Store

- [What is the Lula Pro store?](https://help.lula.life/en/articles/11833814-what-is-the-lula-pro-store)
- [How does the Lula store work?](https://help.lula.life/en/articles/11833840-how-does-the-lula-store-work)
- [How do I track my appliance purchase?](https://help.lula.life/en/articles/11833850-how-do-i-track-my-appliance-purchase)

## HVAC & Water Heater Replacements

- [Lula x PermitFlow Partnership](https://help.lula.life/en/articles/15017132-lula-x-permitflow-partnership)